Shipping policy

Shipping Overview

We ship orders from the United Kingdom to customers in the UK, European Union, and Australia. All orders are processed during business days (Monday–Friday, excluding public holidays). Delivery timelines and rates depend on the destination, shipping method selected, and courier conditions.

We aim to provide accurate and transparent delivery information in compliance with Google Merchant Center requirements and applicable consumer laws.

Order Processing Time

  • Orders are typically processed and dispatched within 1–2 business days.

  • Processing time may be longer during peak periods or if additional verification is needed.

  • Processing time is separate from the delivery time displayed at checkout.

Shipping Destinations, Methods & Delivery Estimates

United Kingdom

  • Standard Shipping: 2–4 business days

  • Express Shipping (optional): 1–2 business days
    Carriers may include Royal Mail, Evri, DPD, or UPS.

European Union

  • Standard International Shipping: 5–10 business days

  • Express International Shipping (optional): 3–5 business days
    Delivery times may vary by country and customs processing.

Australia

  • Standard International Shipping: 7–15 business days

  • Express International Shipping (optional): 5–8 business days
    Delays may occur due to distance, customs inspections, or seasonal congestion.

Note: These are estimated delivery windows provided by our carriers. Actual delivery times may vary depending on courier operations, customs processing, local delivery conditions, or unexpected disruptions.

Shipping Costs

  • All shipping charges are displayed clearly at checkout before payment.

  • Shipping fees are calculated based on destination, package weight/size, and chosen service.

  • Any applicable taxes, duties, or import fees for destinations outside the UK are the responsibility of the customer unless stated otherwise at checkout.

Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking link (where available).

  • Tracking availability depends on the shipping service selected.

Customs, Duties & Import Regulations (EU & Australia)

International orders may be subject to customs checks, import duties, or additional taxes.
These fees are determined by the destination country and are not included in shipping charges unless explicitly shown at checkout.

Delays due to customs processing are outside our control.

Delivery Issues or Courier Delays

While we do everything possible to ensure timely delivery, delays can occasionally occur due to:

  • courier network issues,

  • severe weather,

  • customs checks,

  • peak-season congestion, or

  • inaccurate address information provided by the customer.

If your order appears delayed, please contact us and we will assist in tracking or investigating the shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.
We cannot be held responsible for failed delivery or redirected parcels due to incorrect address information.

Pre-Orders or Made-to-Order Items (If Applicable)

If a product has a longer lead time, the estimated dispatch timeframe will be shown on the product page.
This extended timeline is in addition to regular shipping times.